 |
Compatibility with Windows Vista has not yet been
confirmed, so at this time we do NOT recommend users upgrade to Vista or
purchase a PC with Vista on it.
(1) The main menu sporadically loses focus when returning from other
screens when running under Windows XP or 2000. This is not a problem on
a Windows 9x machine. You simply need to click back in the window to make
it active again.
(2) If your screen resolution is set to 800 x 600, you must have Windows XP set to run in classic mode in order for your Alteris
screens to display correctly. If you are set to a higher resolution, you may run in the standard XP mode.
This issue was resolved in Alteris BMS v. 7.5.
Recommended processing software is X Charge. Older
versions of PC Charge and IC Verify are also supported for backwards
compatibility. WARNING: Before purchasing or upgrading your credit
card processing software, you should contact us to ensure compatibility.
You may change your phone number at any time by going to Utilities,
Options, Miscellaneous. Changing your address, however, requires that
you receive new run time codes. DO NOT attempt to change your address
without contacting NovaTek first. Any change to your address will set
your program back into DEMO mode. To request an address change, go to
Utilities, Tools, Re-Register. A re-registration form will now print;
simply follow the instructions on this form.
If you simply desire an alternative "remit to" address to print on
your statements, you may enter this address by going to Utilities, Options,
Miscellaneous.
(1) Experiencing a Crash After Right After
Downloading an Update
Make sure you have run upgrade data files. Updates often include new
features which require changes to the structure of your files.
Upgrading will incorporate these changes into your existing files.
(2) Receipts Aren't Printing the Global
Discount
Check your products file to ensure there are no blank records. Blank
records would be located at the very beginning of the file. (When you
go to inventory, do not search; if you have any blank records, they will be
the first records you see.) Delete any blanks and then run a single
file upgrade on the products file.
|
