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Tel: (813) 968-7195
Fax: (813) 265-1801
E-mail:
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What Credit Card Processing Software is
Supported?
Recommended processing software is ChargeItPro. X Charge and older
versions of PC Charge and IC Verify are also supported for backwards
compatibility. WARNING:
Before purchasing or upgrading your credit card processing software, you
should contact NovaTek Software to ensure compatibility.
How Do
I Change My Address and Phone Number?
You may change your phone number at any time by going to Utilities,
Options, Miscellaneous. Changing your address, however, requires that
you receive new run time codes. DO NOT attempt to change your address
without contacting NovaTek first. Any change to your address will set
your program back into DEMO mode. To request an address change, go to
Utilities, Tools, Re-Register. A re-registration form will now print;
simply follow the instructions on this form.
If you simply desire an alternative "remit to" address to print on
your statements, you may enter this address by going to Utilities, Options,
Miscellaneous.
Common
Problems and Fixes
(1) Experiencing a Crash After
Right After Downloading an Update
Make sure you have run upgrade data files. Updates often include new
features which require changes to the structure of your files.
Upgrading will incorporate these changes into your existing files.
(2) Receipts Aren't Printing the Global
Discount
Check your products file to ensure there are no blank records. Blank
records would be located at the very beginning of the file. (When you
go to inventory, do not search; if you have any blank records, they will be
the first records you see.) Delete any blanks and then run a single
file upgrade on the products file.
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