Back to Support >>

Support is available for versions 6.0x, 7.0x and 7.5x and 2008 of the Alteris Business Management System and version 3.0x and 2008 of the Alteris Small Business Edition.  If your software is older than these versions, you will need to upgrade to a more current version in order to obtain support.

URGENT NOTICE:  Support for Alteris BMS v. 6 will be discontinued effective July 1, 2008.  Thereafter, only Windows versions of Alteris will be supported.

Standard Support

Telephone, fax, and e-mail support are available to all registered users for a per call/incident fee or via annual support contract.  Standard technical support hours are from 9am until 5pm Eastern Time, excluding holidays.   Support requests received via e-mail or fax will be responded to in the same manner.  Should a question/problem be too complex to handle via e-mail or fax, you will be instructed to call for assistance.  A major credit card or valid support contract is required in order to receive support. 

Free Support
Telephone/fax support is provided FREE for 60 days with the purchase of a new program and for 30 days with the purchase of an upgrade, provided the program or upgrade was purchased directly from NovaTek.  Programs purchased through a reseller are subject to the reseller's support policies.

Support Plans
Yearly support plans provide unlimited telephone/fax/e-mail assistance for a one year period.  Minor updates and/or running changes are always available to all registered users at no charge from our website, or for a nominal charge if mailed.  Additionally, important technical bulletins are posted on our website.

Pay As You Go Plan
For those users who only occasionally require technical assistance, we offer a "pay as you go" plan. With this plan, you simply pay for each call you place to technical support via a major credit card.  It is recommended that you authorize us to maintain your credit card information on file to speed up your support requests.  Simply download and complete the Credit Card Form and return it to us via fax or e-mail so we will have it on file in the event you need assistance.

Emergency After Hours Support

Should you have an emergency outside of the standard technical support hours, emergency support is available. Simply call the technical support line (813-968-7195) and choose the option for emergency support. You will be able to leave a message which will be forwarded to the on-call technician who will call you back. There is a surcharge of $50.00 (over and above your normal cost for support) for emergency support. Emergency calls are handled on a first come, first served basis, and while calls are typically returned within a matter of minutes, response time is not guaranteed.
 

Pricing