Support Policies & Pricing

Support is available for any Windows-based Alteris program (versions 2008 and newer). If your software is older than this, you will need to upgrade to the latest version in order to obtain support.

Standard Support  
  Telephone, fax, and e-mail support services are available Monday through Friday from 9:00 am until 5:00 pm Eastern Time, excluding major holidays. An annual support contract is required and/or you may pay the per-call fee.
  Annual Support Plan  
    Provides unlimited Standard Support for one year plus FREE upgrades to new versions released.
        Per Year  
      Alteris BMS 699.00  
      Alteris SBE (Three User) 449.00  
      Alteris SBE (Single User) 399.00  
    Monthly Billing Option (must have credit card on file and commit to maintain support for a minimum of 1 calendar year)
        Per Month  
      Alteris BMS 59.99  
      Alteris SBE (Three User) 39.99  
      Alteris SBE (Single User) 35.99  
  Pay As You Go Plan  
    For seasoned users who only occasionally require technical support, we offer support on a per-incident basis. It is recommended that you maintain a credit card on file with us in order to speed up support requests.
        Per Telephone Incident Per Fax/E-mail
      Alteris BMS 50.00 35.00
      Alteris SBE 35.00 20.00
Emergency After Hours Support  
  Technical support is available 24/7, 365 days a year. Should you require technical assistance outside of our standard support hours (see above), emegency support is available via callback. Simply call our standard support number (813.968.7198) and leave a message and the on-call technician will return your call. Please note: there is a surcharge of $50.00, over and above your normal cost for support, for emergency support. Emergency support calls are handled on a first-come, first-served basis. While calls are typically returned within a matter of minutes, response time is not guaranteed.
        Per Call  
      Emergency Support 50.00 Plus regular cost of support



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